In my humble opinion, you're both right, and both wrong...but that's because the world turned and we haven't.
People consume data differently to the way we did when we built this, and reaching them is obviously the only priority.
The cliche of social media is real, because people are lazy and have become accustomed to relevance being delivered to them, not sought out by them.
Dinosaurs like me love forums, but FB-ing, IG-ing, SC-ing etc, own an audience that have never heard of forums.
Relevant data is in their face, calendar and mind all at once and without any effort, from them.
Busy people expect this, as do I.
Also, activity breeds activity, and if we put as much effort into actually doing something ( anything ) bike related, as we do talking about why it can't / won't happen, it just might.
Your new audience knows or cares as much about firm handshakes and eye contact, as they do about valve lapping, or tyre pressures on a wet track, but that doesn't matter.
I think that its a 'build it and they will come', if that's what you're after ?
Personally, I prefer riding much more than talking about it, but at the same time I'm more than happy to listen...except to whinging.
My suggestion(s) would be to look at the options of increasing our social media profile, as I'm sure anything will be higher than trying to find this web site these days, let alone the forum, and who knows, it may even save a dollar and some effort.
Happy to bore you to death with more baseless criticism in person, but given no one reads this, except us, let me know what works for both of you ?
Be good. Speak soon.